DotWars
Support.
Questions about your account, dots or invites? We’re here to help.
Talk to us
Write to admin@dotwars.app from your account’s email address and include your gamertag, what happened and which phone you use.
Email support ↗Never send your password or full card details.
Forgot your password?
In the app, open Log in → Forgot your password? and enter your account email. The reset link works for one hour. If it expires, request a new one. Check your spam folder if the email is missing.
Bought dots that haven’t arrived?
A confirmed purchase can take a short time to appear. Let the app finish checking before buying the same pack again.
If the dots are still missing, email us with your gamertag, pack, purchase time and store order reference. Payment-card details stay with Apple or Google.
For a refund, use Apple’s purchase support or Google Play’s refund process. You can also contact us about missing dots or an incorrect credit. Your consumer rights still apply.
How do invites work?
Share a war or open Invite friends in the app. Your friend gets +3 free dots at sign-up with your code, for 13 starting dots. You get +5 free dots once they have placed a dot and played on two different days. Each reward is credited once per new friend. There is no limit on invites.
If an invite code hasn’t filled in, enter it at sign-up. On iPhone, Paste invite can fill it from a link you copied. Friends with the app installed can open the shared war directly.
Why did my daily top-up stop?
The daily top-up adds up to 4 free dots and stops at 12. The game day starts at 00:00 UTC. This limit applies only to daily top-ups: Welcome Pack, wins, streaks and invites can take you higher, and a top-up never reduces your balance. Claim the 10-dot Welcome Pack once per account in the Dots shop. Streaks give +2 on day 3, then +5 on day 7 and every 7th consecutive day.
Report a gamertag
Open Rankings → Top players → Report gamertag. We can require a new gamertag or block an account that breaks the rules. There is no player chat, comments or direct messaging.
Delete your account
In the app, open Account → Delete account, enter your password and confirm with Delete forever.
Without the app, use our account-deletion page to request deletion by email. Uninstalling the app alone doesn’t delete the account.
Who runs DotWars?
Mibooko Sp. z o.o.
Żołnierzy I AWP 8, 81-380 Gdynia, Poland
KRS: 0001196005 · NIP: 5862422233
admin@dotwars.app
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